Warranty &Returns


We want to be sure that you are completely satisfied with you EWECIAL.com purchase. You may return your purchase within 15 days for a refund or exchange (excluding return shipping fees). Follow the instructions below and ship by insured parcel post, for your protection and to insure prompt delivery. Sadly, shipping and handling fees are non- refundable.


EWECIAL offers a complete refund within 15 days of delivery (excluding return shipping fees). Please see above for instructions.


To activate your 1-year free warranty, please register for a EWECIAL member account to receive a free warranty.The warranty is online support.

Order return

To be eligible, please make sure.

The product is in its original packaging

The product is not used or damaged

Products that do not meet these criteria will not be considered for return.

 To return products, please submit an item change request to customer service via support@duo2me.com.

We will issue the refund to your wallet within a few days if we are not otherwise advised to refund your payment account in advance. Once your refund has been issued, you will receive a confirmation email.

Damaged items

If you received a damaged product, please notify us immediately for further assistance.

Order cancellation

We offer a full refund if the order is canceled within 24 hours of your purchase.

You must submit an order cancellation request to our customer service via support@duo2me.com once you decide to cancel the order.

For orders canceled after 24 hours of purchase but not shipped, we will offer a partial refund after charging a 15% cancellation fee.

 We will NOT accept an order cancellation request if the orders have been shipped. 

 Please contact our customer service by email for the return address